Founded in 1907, Lowy is recognized as the country's leading fine art services firm.

Return & Refund Policy

July 22, 2020

2 minute read

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at [email protected].

Return Policy

We’ll accept return requests for items that are received in condition other than what was represented on the site. Items that are received in compromised condition, or that are otherwise unsatisfactory are eligible for return

If you wish to return your item, we must receive your request within 30 days of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email [email protected] within 30 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to [email protected], we will send you a PDF of a return shipping label. Please print it out and affix to your package. Returns will typically be shipped via fedex using our account.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

Final Sale Items

If the item is a custom size, it does not qualify for a return and cannot be refunded.

Insurance

Items shipped using our fedex account are covered under our insurance policy.

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